Customer Support Executive - Gurgaon, India - TrakNTell

TrakNTell
TrakNTell
Verified Company
Gurgaon, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job description

  • Deal with customer complaints or issues.
  • Create new cases and update existing cases in our customer database.
  • Identify root cause and resolution of major incidents.
  • Troubleshoot, diagnose and resolve fault at time of answering where possible.
  • Must have excellent communication & writing skills to deal with customers. Ability to meet deadlines and priorities tasks.
  • Excellent phone etiquette and active listening abilities.
  • Customer Success, Service & Operations
  • Other Electronic Components / Semiconductors
  • Customer Success, Service & Operations
Key Skills


Blended Process, Customer Service Representative, Customer Relationship, Communication Skills, Customer Service, Customer Support, Customer Care, Customer Service Executive, Customer Handling Interpersonal Skills.


Salary:
₹150, ₹240,000.00 per year


Benefits:


  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Performance bonus
  • Quarterly bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Gurgaon, Haryana (required)

Ability to Relocate:

  • Gurgaon, Haryana: Relocate before starting work (required)

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