Client Relationship Officer - Calicut, India - Hadhi Enterprises

Description

As a Client Relations Officer, your primary responsibility will be to build and nurture strong relationships with our valued clients.

You'll play a pivotal role in ensuring client satisfaction, addressing their concerns, and contributing to the growth of our business.

If you're an excellent communicator, customer-oriented, and have a background in customer service, we'd love to hear from you


Responsibilities:


Client Engagement:

• Manage incoming calls from Clients and Carers, ensuring service is delivered within the required timeframes and to SHC standards of customer service.
• Obtain a full understanding of the client's needs and use it as a key driver for matching requirements effectively.

Service Excellence:

• Deliver outstanding service to clients and carers, maximizing every opportunity.
• Maintain uptodate and accurate system records.
• Collaborate with colleagues for seamless transitions and efficient service delivery.

Sales Support:

• Identify upselling or crossselling opportunities in collaboration with the sales team.
• Follow up on leads from the Sales team

Requirements:

• Proven experience as a Client Relations Manager or Relationship Manager.
• Background in customer service; industry knowledge is a plus.
• Proficiency in MS Office, with working knowledge of CRM platforms (e.g., Salesforce).
• Excellent communication and negotiation skills.
• Problemsolving aptitude.
• Ability to work well within a team.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Job Types:
Full-time, Permanent


Salary:
₹20, ₹25,000.00 per month


Benefits:

• Paid sick time

Schedule:

• Fixed shift

Supplemental pay types:

• Performance bonus

Experience:

- total work: 2 years (required)

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location:
In person


Speak with the employer
Application Deadline: 25/03/2024

Expected Start Date: 01/04/2024