Abhi Associate Health Expert - India - Aditya Birla Capital

Aditya Birla Capital
Aditya Birla Capital
Verified Company
India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Handle inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be wellread on company policies and the website for FAQs or policyrelated answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyse the data.
  • Write and submit timely reports on performance, targets, and customer queries.

Requirements:


  • Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customeroriented attitude with professionalism.
  • Strong multitasking, time management, and targetachieving skills.
  • Excellent communication and listening skills with good command of the English language.
  • Other Regional Langue will be an added advantage.
Minimum Experience Level

  • 4 years
Job Qualifications
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