Customer Service Executive - Noida, India - AMS Comtel

AMS Comtel
AMS Comtel
Verified Company
Noida, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

To remain a basic point of contact for customers with queries, complaints, feedback & requests related to insurance policies, and renewal of policies.

Explain the features of various policies.

Analyze the current insurance policy of the customer and suggest additions or changes. Help policyholders to settle claims and maintain their records.

Ensuring timely and professional responses to all queries received enabling the satisfaction of customers.

Build sustainable relationships and trust with customers through open and

interactive communication. Follow communication procedures, guidelines

and policies.

Gathering information about customer complaints & developing aggressive retention strategies based on customer feedback.

Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions.

Building positive relationships with customers and business associates.


Salary:
₹20, ₹25,000.00 per month


Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's (preferred)

Experience:

- total work: 2 years (preferred)

  • INSURANCE: 1 year (required)

Language:


  • English (required)
  • Hindi (preferred)
  • The versant score should not be less than 4. (required)

Ability to Commute:

  • Noida, Uttar Pradesh (required)

Ability to Relocate:

  • Noida,

Uttar Pradesh:
Relocate before starting work (preferred)


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