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    Guest Relations Executive - Indore, India - Solaris Hotel Indore

    Solaris Hotel Indore
    Solaris Hotel Indore Indore, India

    6 days ago

    Default job background
    Full time
    Description

    Company Overview

    Solaris Hotel Indore is a luxurious 4-star hotel located in Indore, Madhya Pradesh. Situated in 3 lush green acres near Regional Park, our hotel offers world-class dining, a rooftop restaurant, a clubhouse, a swimming pool, a grand hall, a wedding hall, a cafe, outdoor space, and a kids play zone. With 54 plush rooms, we provide our guests with a truly aristocratic stay experience.

    Job Overview

    We are looking for a Guest Relations Executive to join our team at Solaris Hotel Indore. As a Guest Relations Executive, you will be responsible for ensuring our guests have a memorable and delightful experience during their stay. This is a full-time position based in Indore, Madhya Pradesh, India, and requires 1 to 3 years of experience in a similar role.

    Qualifications and Skills

    • 1 to 3 years of experience in a similar guest relations or front desk role
    • Excellent interpersonal and communication skills
    • Strong customer service orientation
    • Ability to handle difficult situations with patience and professionalism
    • Proficient in using hotel management software and standard office software
    • Good organizational and multitasking skills
    • Fluency in English and Hindi, both written and spoken
    • Strong attention to detail and problem-solving abilities
    • Ability to work in a team and independently
    • Flexibility to work in shifts, including weekends and public holidays

    Roles and Responsibilities

    • Greet and welcome guests upon arrival with a warm and friendly demeanor
    • Handle guest check-ins and check-outs efficiently, ensuring a smooth process
    • Provide information to guests about hotel facilities, services, and local attractions
    • Listen to and resolve guest complaints and concerns in a professional and timely manner
    • Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction
    • Maintain a high level of knowledge regarding hotel services, promotions, and events
    • Assist in organizing and coordinating special events or functions
    • Respond to guest inquiries via phone, email, or in-person
    • Handle cash and credit card transactions accurately and responsibly
    • Ensure the cleanliness and tidiness of the reception area
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