Salesforce Admin - Hyderabad, India - KV Job Services

Description

EXPERIENCE:
4-6 YEARS
Strong problem-solving skills

Fluency in spoken and written English

• Client Management
• Prior Admin experience
• Experience supporting Sales Cloud, Service Cloud, Commerce Cloud, Field Service Lightning, Community Cloud and/ CPQ

NP - 30 Days


You will...

• Perform administration of Carbon's Salesforce instance and security settings.
• Key areas of support include user management: user setup/deactivations, roles, profiles, permissions, public group creation, etc
• Identify and diagnose end user problems in a timely fashion.
• Support tickets may relate to changes in both test and production environments including: Salesforce configuration changes, Salesforce Process Builder Workflows or Flow, page layout changes, reports, dashboards, workflows, etc.
• Liaise with end users and stakeholders to identify and gather requirements.
• Provide end user training for new features or enhancements as needed.
• Engage in discussions with business stakeholders to identify and prioritize requests
• Familiarity with Lightning App Builder and Lightning Component features
• Follow Carbon best practices for software development, data integrity/security, technical documentation, and release management.
• Assist with Carbon's data maintenance including diagnosing data integrity issues and completing bulk imports of data. Leverage Workbench and Salesforce Inspector as needed.
• Mange release management process for team including collaboration with other IT teams
• Assess impact of SFDC Quarterly release updates and present key findings to team
• Perform impact analysis on SF apps for Salesforce Quarterly Release updates

You have...

• Bachelor's degree in Computer Science or Software Engineering or equivalent experience.
• Prior Admin experience
• Experience supporting Sales Cloud, Service Cloud, Commerce Cloud, Field Service Lightning, Community Cloud and/ CPQ
• Efficient in using Lightning Process Builder, Flow Builder, Chatter and Quick Action
• Hands on experience using Salesforce APIs and 3rdparty integration using integration techniques REST, SOAP APIs, Auth and Single Sign-On
• Experience supporting B2B Commerce, payment gateways and product offerings
• Certifications: Salesforce platform (Admin 201 or 301 certifications preferred)

Necessary knowledge, skills, and abilities...

• Strong problemsolving skills
• Fluency in spoken and written English
• Ability to complete assignments in a timely and efficient manner.
• Ability to work independently to prioritize and manage multiple tasks
• Selfstarter, ability to work with minimum supervision
• Track record of being proactive in solving issues

• Team Player

• This role is part of a much larger global team
• Demonstrate reliability and integrity
• Take pride in work deliverables; attention to detail is a must

Job Types:
Full-time, Regular / Permanent


Salary:
₹1,500, ₹1,800,000.00 per year


Schedule:

• Day shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work 4-6 years (preferred)

Expected Start Date: 20/04/2023