Officer-ao&cs in The Role of Customer Service - Ranchi, Jharkhand, India - InterGlobe Aviation (IndiGo)

InterGlobe Aviation (IndiGo)

Verified Company

Ranchi, Jharkhand, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Posting Start Date:14 Feb 2024

Location:
Ranchi, JH, IN

Company:
InterGlobe Aviation Ltd

JOB DESCRIPTION

Officer - AO&CS in the role of Customer Service

(OUText - Customer Service)

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

Making reservations across the counter
Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.

Departures

Attend the pre flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.

Arrivals

To assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Coordination with the baggage vendor for the damaged bags.
Follow up with the enroute stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time

**"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."