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    Customer Experience Tester-Lead - Chennai, India - TekWissen India

    TekWissen India
    TekWissen India Chennai, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Role: Customer Experience Tester-Lead

    Location: Chennai, India

    Experience: 6+ Years

    *Need only local candidate.

    Responsibilities:

    • Conduct comprehensive testing of customer-facing interfaces to ensure a seamless and positive user experience.
    • Develop and execute test plans, test cases, and scenarios to assess the functionality, usability, and performance of digital platforms.
    • Collaborate with cross-functional teams, including developers, designers, and product managers, to identify and address customer experience issues.
    • Utilize testing tools and methodologies to simulate user interactions and gather insights on potential improvements.
    • Document and communicate test results, providing clear and actionable feedback to enhance the overall customer journey.
    • Stay updated on industry best practices and emerging trends in customer experience to contribute innovative testing strategies.
    • Perform regression testing to ensure that updates or changes do not negatively impact the existing customer experience.
    • Identify and report software defects or anomalies, working closely with development teams to facilitate timely resolutions.
    • Collaborate with customer support teams to understand and address reported issues, ensuring a swift resolution to enhance overall customer satisfaction.

    Requirements:

    • Proven experience in quality assurance and testing, with a focus on customer experience.
    • Strong understanding of UX/UI principles and the ability to identify opportunities for improvement.
    • Familiarity with testing tools and methodologies for web and mobile applications.
    • Excellent communication skills to articulate feedback and collaborate effectively with cross-functional teams.
    • Detail-oriented with the ability to systematically analyze and troubleshoot issues.
    • Knowledge of agile development methodologies and experience working in an agile environment.
    • Strong problem-solving skills and a proactive attitude towards identifying and addressing potential issues.
    • Ability to adapt to fast-paced and dynamic work environments.

    Tools & Technologies:

    • Strong knowledge in UI Automation (Selenium + Java) and API Automation
    • Strong knowledge in API Automation (Rest Assured / Karate)
    • Experience in task automation (Python scripting)
    • Hands-on Experience in cloud technologies (AWS)
    • Experience in tools like Maven, Git, Docker, Postman
    • Knowledge in writing SQL queries (Snowflake / Postgres)
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