CRM Executive - New Delhi, India - Aimlay pvt ltd

Aimlay pvt ltd
Aimlay pvt ltd
Verified Company
New Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role:
Senior Executive - CRM

Roles and Responsibilities

  • Collection from old clients
  • Retention
  • Upsell, Crosssell experience
  • Proficient in English and Hindi language
  • B2C client handling
  • Interact with existing customers and make followup calls
  • Timely payment & collections from the customers
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Update account status records and collection efforts
  • Updating the existing customers on ongoing projects.
  • Report on collection activity
  • Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role

  • Knowledge of billing procedures and collection techniques
  • Working knowledge of MS Office and databases
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problemsolving skills
  • Bachelor's degree

Job Types:
Full-time, Permanent


Salary:
₹22, ₹35,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Day shift
  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


Work Location:
In person


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