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Bengaluru

    Vice President - Bengaluru, India - ANSR Global Corporation

    ANSR Global Corporation
    ANSR Global Corporation Bengaluru, India

    5 days ago

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    Description

    Role and Responsibilities:

    • Transform technical-led operations to hospitality-led operations
    • Oversee and manage day-to-day facility operations to develop operating efficiencies.
    • Organizing and overseeing all facility activities to ensure a seamless and exceptional member experience
    • Coordinating with various functions, implementing efficient processes, and maintaining high-quality standards throughout the organization. Excellent communication and organizational skills are vital for effectively liaising with team, members, and other stakeholders.
    • Request and escalation management - Should be able to handle member escalations, enforcing regulations, and ensuring efficient management of supplies and expenses
    • Liaison with the Facility management teams to get the work done seamlessly
    • Manage P&L and profitability for facility operations
    • Identify and help ensure that the strategic goals for hospitality and operations are executed properly
    • Resource allocation whenever and wherever needed
    • Establish standard operating procedures and new ways of working
    • Enhance touchpoint for ongoing customer engagement
    • Setup centralized COEs and command centres for efficient facility operations

    Must Haves:

    • Ability to function independently yet communicate laterally and upwardly with ease
    • Excellent interpersonal skills to effectively communicate and coordinate complex issues
    • Experience of handling projects with diverse and multiple internal/external stakeholders is crucial
    • Excellent communication and Stakeholder Management is essential
    • Manage work and deliver within a dynamic environment
    • Like challenges, and embraces change in a fast-paced environment
    • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

    Experience and Skills:

    • 20+ years or equivalent experience in hospitality, operations, or related experience. Customer service experience required
    • 15+ years of management experience of leading a team of individual contributors
    • Must have strong skills in project management, and business operations experience especially in the hospitality sector
    • Bachelors / Masters or equivalent degree preferred in Operations Management, Hospitality, or other fields

    Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and additional duties may be assigned as needed

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