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Gurgaon

    Team Lead- Travel - Gurugram, India - Coforge

    Coforge
    Coforge Gurugram, India

    3 days ago

    coforge background
    Technology / Internet
    Description

    Key Responsibilities

    • Managing the fay-to-day activities for the team
    • Motivating the team to achieve organizational goals
    • Developing and implementing a timeline to achieve targets
    • Delegating tasks to the team members
    • Conducting training of team members to maximize their potential
    • Empowering team members with skills to improve their confidence, product knowledge & communication skills
    • Conducting monthly performance reviews
    • Contributing to the growth of the company through a successful team
    • Creating a pleasant work environment that inspires the team
    • Managing Absenteeism & daily required billable numbers as per the agreement
    • Responsible for Team's performance level & able to produce required productivity reports on daily/weekly/monthly basis

    Experience and Qualifications

    Academic Qualifications & Experience

    • Graduate
    • Minimum of 3-5 years BPO experience
    • Should have worked as a supervisor for atleast 2 years or a TL for atleast 6 months
    • Preferred work experience of at least 3 years in the Travel domain(Customer service)

    Systems Skills & Experience

    • Basic knowledge of the Microsoft Office software packages

    Key Competencies

    • Good Communication (both verbal & written) and Inter personal skills
    • High Customer service orientation
    • Team Management Ability & should have managed a team of atleast 15-20 TM's in the last role
    • Client management skills
    • Should be able to motivate people
    • Should be Confident, High on Energy and Innovative
    • Should be able to work in a high pressure environment and for long hours
    • Should have Target achievement orientation
    • Ability to work as part of a team and contribute towards team goals
    • Flexible to work in night shifts (24*7 shifts)

    Reporting to

    • Asst Manager - Operations
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