Service Advisor - Bengaluru, India - Nandi Toyota

Nandi Toyota

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

(Service Advisor)

Qualifications:

Diploma in Automobile / Mechanical minimum 01year experience.
Customer relations skills both in person and over telephone
Ability to communicate and determine customers' needs and to sell the Dealership's Parts and Service capabilities based on features, advantages and benefits
Basic automotive knowledge and experience
Legible writing and good administrative Skills
Good communication skills and time management skills

Goals

Ensure that the Customer Service department contributes to customer satisfaction by providing optimal customer care
Ensuring high quality of service work
Promote the Dealer's Customer Service department's capabilities and strengths to increase customer market share
Determine customers' needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time
Achieve targeted service appointment rate
Identify potential marketing opportunities
Promote Dealer service benefits to potential customers and increase Service and Parts sales
Contribute to new vehicle sales
Reduce customer noshow rate

Main Tasks

Ensure speedy maintenance and repair through clear identification of customers' needs and accurate repair order preparation
Utilize the Service Appointment System to maximize the facility and manpower capacity
Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.)
Provide clear cost estimate and keep customers informed of work progress
Monitor the work progresses and keep customers informed of changes to cost and or completion times.
Create clear and precise customer invoices that show and itemize all parts, labor and lubricant charges
Actively promote the services and benefits of the Dealer's service and parts departments to all customers
Take all necessary actions to resolve customer complaints in the shortest possible time
Ensure customers' vehicles are clean and ready according to the promised completion time
Ensure all filing is kept uptodate (including customer history files and regular purging of inactive customer files)
Conduct customer service reminders
Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges
To adhere to systems and policies of the organization

Authority and Organizational Position