Customer Success Support - Mohali, India - SRP US Logistics

SRP US Logistics
SRP US Logistics
Verified Company
Mohali, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Success Executive Responsibilities:


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures. Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive

Requirements:


  • A bachelor's degree in administration or a related field.
  • A minimum of 3 years experience.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
Or come for a walk-in interview anytime between 4 PM to 8 PM from Monday to Friday.


Address:
SRP US Logistics - SRP Digital Services
601, PN Tower,
Opp. bestech towers, sec 66 Mohali
Contact person - Meenal Sethi

HR Department


Job Types:
Full-time, Permanent


Salary:
₹25, ₹40,000.00 per month


Benefits:


  • Commuter assistance
  • Food provided
  • Health insurance
  • Life insurance
  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Mohali , Punjab: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

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