Client Servicing and Operations - Mumbai, India - IOS Relocations International

Description

Position - Team Lead - Operations ( Hotel Stays)

Client Servicing
Provide clients with the best of the accommodation options as per the budget & location

Ensure to pre-check the property & coordinate with service provider for all the services.

Assist the client in organizing a comfortable stay right from check in to check out.

Conduct quality call & feedback mechanism.

Present new products and services and enhance existing relationships

Handle objections by clarifying, emphasizing negotiations and working through differences to a positive conclusion


Vendor & Service Provider Development
Source Properties - Hotels & Service Apartment.

Negotiate for the best prices.

Negotiate with vendors for additional complementary services.

Build network & maintain relationship with all the vendors.

Coordinate & ensure smooth vendor payments.


Client Proposal
Assist in making client proposals - create cost sheets by working on Markup & Margin

Work to develop proposals that speaks to the client's needs, concerns, and objectives.

Participate in pricing

Create service vertical ppts & process ppts


MIS & Documentation
Follow up and ensure updation of Service Dashboard

Follow up for case closures and maintaining the weekly /monthly MIS for the same.

Preparation of client related reports & Feedback

Maintain the database of appreciation and escalations

**Inter

• Department Coordination**Interact with Finance and seek updates on the Client & vendor invoices for closed cases

Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement


Business Development
Work on strategies to get new corporate clients

Engage in marketing activities.
Create a database of new clients.

Meet potential clients by growing, maintaining and leveraging network.


Job Types:
Full-time, Regular / Permanent


Salary:
₹30, ₹45,000.00 per month


Schedule:

• Fixed shift
• Monday to Friday

Ability to commute/relocate:

• Mumbai Central, Mumbai , Maharashtra: Reliably commute or planning to relocate before starting work (required)