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    Process Expert - Bengaluru, India - Siemens

    Siemens
    Siemens Bengaluru, India

    1 week ago

    siemens background
    Paid Work
    Description

    Job Family: Customer Services

    Req ID: 417783

    Hello go-getter

    We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

    Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

    You'll make an impact by:

    • Manage service delivery of Order to Cash (O2C) processes in scope.
    • Incharge of invoice processing, vendor master management; query resolution, indexing, Invoice reconciliation, and accounts reporting activities.
    • Ensure Service Level Agreements (SLA) are met on timelines and with accuracy.
    • Ensure proper financial treatment of the team's transactions.
    • Maintain sound Internal control environment.
    • Lead Special Projects and handle customer expectations.
    • Ensure feedback is provided for the process.
    • Systematically identifies, analyzes and tackle issues and problems to reach optimal solutions in a timely manner.
    • ICC Billing & clarification of billing query.
    • GS: End-to-end process – from order to the Invoice/cash collection.
    • SAP experience will be an advantage.
    • Order Management-( Sales order & PO order).
    • Credit Management.
    • Purchase Order Creation/Requisition.
    • Order Fulfillment.
    • GRN booking.
    • Order Shipping.
    • Delivery and Goods Issue.
    • Customer Invoicing and Submission to the client.
    • Reporting and Data Management.
    • Offer Management and Submission.
    • Organization of deliveries and material flow within the company in line with relevant regulations.
    • Cooperation with suppliers, shipping companies, and customs agencies.
    • Monitoring delivery timetables.
    • Actively proposing, process optimizations.
    • Act as a stakeholder/Siemens representative when communicating with the customers.
    • Close cooperation with various internal departments (around the world).
    • Controlling circulation documents, verifying their correctness, and monitoring shipping
    • documents.

    You'll win us over by:

    • A university degree.
    • Ability to work in a team.
    • Good communication and customer service skills.
    • Open-mindedness and constructive attitude to performed tasks.
    • Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

    Create a better #TomorrowWithUs

    We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

    Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

    This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.


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