Customer Service Executive - Andheri, Mumbai, Maharashtra, India - Shaadi
Description
Company Overview:
Key Responsibilities:
2.
Problem Resolution:
Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
4.
Sales Support:
Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.
5.Documentation:
Maintain accurate and detailed records of customer interactions and transactions.
6.
Collaboration:
Work closely with cross-functional teams to ensure a cohesive and positive customer experience.
Qualifications:
- Minimum of 6 months of experience in customer support or sales.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Customer-centric mindset with a passion for helping others.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with CRM systems.
Benefits:
- Competitive salary
- Health and dental insurance
- Career growth opportunities
- Positive and vibrant work environment
Job Types:
Full-time, Permanent
Salary:
₹25, ₹30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (required)
Experience:
- Customer service/Sales: 1 year (required)
Language:
- English (required)
- Gujarati (required)
Work Location:
In person
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