Real Time Agent - Hyderabad, India - Tekpages It Solutions Private Limited
Description
Real Time Agent (RTA)Internet Service Provider - Tech Support Chat
Location:
Hyderabad
Qualification:
Any Graduate & Above
Maintaining, managing, and updating performance database, Publishing all performance dashboards to stakeholders, Analyze data and make recommendations that maximize operational effectiveness, efficiency and client satisfactionID management, tools management and effective people management, Proactive management of queues ensuring optimal service levels and Handle times,Manage daily, weekly, monthly and on-demand reporting, Must be adept in MS - Excel, Willing to work 24/7 with rotational off's (US Shifts)
Work from Office
TP Office, Raheja Mindspace, Hitech City
Shift:
Rotational (US Shift)
Crypto Currency - BFSI
Location:
Hyderabad
Qualification:
Any Graduate & Above
Experience:
Confident & Smart Individual with atleast 1-2 Yrs experience in Process Business HR /HRBP role. Has thorough knowldege on Statutory (PF,ESIC,Gratuity),Handled Employee greiviances (including POSH cases), Very Good Communication Skills.
Work from Office
TP Office, DLF Cyber City, Gachibowli
Shift:
Rotational (US Shifts)
Job Type:
Regular / Permanent
Salary:
₹300, ₹460,000.00 per year
Benefits:
- Health insurance
Schedule:
- US shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 1 year (preferred)
Language:
- English (preferred)
Speak with the employer
- Health insurance
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