Executive - Customer Excellence & Retention - Gurgaon, India - OFB Tech
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OFB Tech
Gurgaon, India
Verified Company
2 weeks ago
Description
From 1 to 4 year(s) of experience- ₹ 2,00,000
- 4,00,000 P
- Gurgaon/Gurugram***
Roles and Responsibilities - Experience in Customer Handling and Support function
- Relationship management and customer retention activities
- Customer Calling, research activities, Complaint resolution
- B2B Customer Support experience and CRM tools knowledge
- Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Proven customer support experience or experience as a Client Service Representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school degree
Role:
- Customer Retention
- Non Voice
- Salary:
- 2,00,000
- 4,00,000 P
A- Industry:
- BPO / Call Centre
- Department:
- Customer Success, Service & Operations
- Role Category:
- Non Voice
- Employment Type:
- Full Time, Permanent
- Key Skillsbpo
voice process
chat process
customer service
Customer Retention
kpo
Customer Acquisition
- Education
- UG:
- Any GraduateCompany Profile
- Ofb Tech
- Ofb Tech