Support Executive - Hyderabad, Telangana, India - Vaave

Description

Responsibilities:

• Forging strong relationships with customers.
• Manages successful onboarding and longterm account health.
• Act as a liaison between the product development team and customers.
• Maximize customer adoption of our product and services.
• Identifying and engaging atrisk accounts to prevent churn.
• Successful referrals from clients.
• Overseeing and managing the customer onboarding process throughout the organization.
• Onboarding meetings, and product demos with the help of any presentations & collaterals.
• Creating the materials to help customers learn best practices to better achieve their desired outcome
• Eg:

Help Videos, FAQs, Product Guides, Best Practices, Technical, Support, Manual etc.


Expectations:

• Have a strong conviction about the idea of 'Vaave'
• Ability and willingness to communicate with others in a positive manner; demonstrate empathy and active listening.
• Good communication skills.
• Ability to translate technical information/instructions into a simple language that would ensure seamless troubleshooting.
• Demonstrate timely, accurate, and professional customer service.
• Maintain a positive and professional demeanor and portrays the company in a positive light.

Experience:

0-3 years. Anyone with at least 1 year of relevant experience is most preferable.


Remuneration:

INR 10000 To 15000 per Month


Location:

Hyderabad (In Office Only)