Customer Support Executive - Delhi, Delhi, India - Roadcast Tech. Solutions Pvt. Ltd.

Roadcast Tech. Solutions Pvt. Ltd.

Verified Company

Delhi, Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Greetings,
We're a group of fun, curious, out-of-the-box thinkers, who love working together to solve complex problems as much as we love hanging out together, and we're looking for a talented and experienced Customer Support Executive to join us

Responsibilities:

Help the customer on live interactive phone calls to resolve issues questions.
Lead the customer initiative from the support process acting as the primary customer liaison/point of contact.
Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services.

Skills:

Good interpersonal skills
Good computer skills
Active listening
Technical proficiency
Attention to detail
Quality Assurance
Product knowledge
Documentation and Reporting
Followup

Qualifications:

Bachelor's degree in a relevant field preferred.
Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to nontechnical users.
Excellent problemsolving abilities and attention to detail.
Knowledge of CRM software and other customer support tools.
Ability to work independently as well as part of a team in a fastpaced environment.
Flexibility to work in shifts and handle a high volume of customer inquiries effectively.

Pay:
₹20, ₹25,000.00 per month

Schedule: