Customer Support Executive - Bhopal, Madhya Pradesh, India - Infinity Outsourcing

Description

Job Title:
Customer Support Executive


Location:
Bhopal


Position Overview:

As a Customer Support Executive, you will be the primary point of contact for customers seeking assistance with products or services.

You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The role requires strong communication skills, empathy, and the ability to troubleshoot effectively.


Key Responsibilities:

• Issue Resolution: Investigate and resolve customer complaints or technical issues in a professional and efficient manner.
• Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer questions and concerns.
• Documentation: Maintain detailed records of customer interactions and transactions, including actions taken and resolutions achieved.
• Escalation Management: Escalate complex issues to the appropriate teams or supervisors for further investigation and resolution.
• Feedback Collection: Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
• Training and Development: Stay updated on product updates, company policies, and industry trends through ongoing training sessions.

Qualifications:

• Education: 12th, a bachelor's degree in any field is preferred.
• Experience: Prior experience in customer service or a related field is advantageous.
• Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers.
• Problem-

Solving Ability:
Strong analytical and problem-solving skills to troubleshoot customer issues and provide effective solutions.

• Empathy: Ability to empathize with customers and demonstrate patience and understanding in all interactions.
• Multitasking: Capable of handling multiple customer inquiries simultaneously while maintaining attention to detail.
• Technical Proficiency: Basic technical knowledge to understand product features and assist customers with technical issues is desirable.

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift
• Morning shift

Work Location:
In person