Senior Analyst WFM Reporting - Pune

Must have - · Advanced Excel · Good communication · MIS core reporting · Analysis exp. · Data Analytics · Reports presentation, Report errors · Stakeholder exp. (US or UK) · Well versed with excel formulas · End to end forecasting exp. · Forecasting is a mandate (Long Term Foreca ...

The Senior Manager Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. · ...

Responsibilities: · Data Collection & Reporting: Collect, compile, and analyze data from various sources (e.g., ACD systems, CRM, HRIS, WFM software) to generate daily, weekly, and monthly MIS reports and dashboards. · Performance Monitoring: Monitor real-time key performance ind ...

We are looking for an experienced Senior Analyst Workforce Management (WFM) Reporting to join our operations hub in Pune. · Develop and manage volume forecasts and staffing models · Drive short-term and long-term capacity planning · ...

Key Deliverables: · Lead capacity planning, scheduling, forecasting, and real-time management for BPO operations · Deliver timely and accurate WFM and MIS reports with actionable insights · Drive KPI performance, manage outages, and optimize workforce efficiency · Liaise with ope ...

The Sr. Manager/ Manager will manage capacity Planning, Scheduling, Forecasting, Real Time Management and Reporting. · ...

Job Title Sr. Associate RTA · Location Pune · Experience 2 to 4 Years (Any Graduate can apply.) · Skills Minimum of 1.8+ Years of experience as a MIS / WFM executive who will acts as a liaison between WFM function and Operations across accounts. · Job Description · The Client is ...

Description · 1) Lead and execute end-to-end implementation of Genesys Cloud QM and WFM modules, including configuration, testing, and go-live support. · 2) Design and configure call and screen recording policies, retention rules, access permissions, and compliance-driven recordi ...

We are hiring a Senior Manager / Manager- Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. · Manage all aspects of Workforce Management: Capacity Planning, Scheduling, Forecasting, Real-Time Management, ...

This Work Force Management Manager will lead a high-performing WFM team including forecasters schedulers and RTAs drive a culture of ownership innovation and data-driven decision-making conduct regular performance reviews succession planning skill development programs act as prim ...

This role is ideal for WFM professionals from international BPO environments who bring strong analytical capability in forecasting and capacity planning. · Mandatory hands-on experience in end-to-end forecasting ...

+ Workforce Management Real-Time Adherence (RTA) and Forecasting Analyst is responsible for monitoring, reporting, and optimizing real-time activities across customer support or contact center operations to ensure schedule adherence, service level goals, and operational efficienc ...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe from search and selection to trip and beyond. · Lead and ma ...

Job Title Sr. Associate MIS · Location Pune · Experience 2 to 4 Years (Any Graduate can apply.) · Skills Minimum of 2+ Years of experience in Reporting/MIS who will acts as a liaison between WFM function and Operations across accounts. · Job Description · We are looking for dyna ...

Etraveli Group es la compañía líder global para soluciones tecnológicas y capacidades de cumplimiento para las ventas en línea de vuelos. · ...

+Manage the scheduling/forecasting process of the program Create agent schedules IDPs and make necessary adjustments as necessary Acts as backup for the WF Manager Manage employee information changes inside WFO system Communicate effectively with internal and external customers R ...

A Fortune 500 global insurance organization is hiring Analyst / Sr. Analyst – Workforce Management (WFM) professionals to support large-scale voice process operations. · This opportunity is ideal for WFM professionals with hands-on expertise in capacity planning, forecasting, sch ...

Seeking a detail-oriented WFM Analyst with strong expertise in forecasting, scheduling, capacity planning, and dashboard/report creation. · ...

Business Function · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the m ...

Process & risk driven Data Analytics and MIS to provide a great customer and employee experience by effectively delivering real-time management with the purpose of optimizing resources, risk controls to achieve business objectives. · ...