Application Support - Bengaluru, India - Volvo Group

Volvo Group

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

India

Position Description

About Volvo
The Volvo Group culture is defined by a set of five carefully chosen values

Customer success, Trust, Passion, Change, and Performance. These values guide our daytoday behavior and drive our decisionmaking at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a highperforming culture that can help maximize the full potential of the organization. Our company values help guide us on that journey.

Role mission & context

Responsibilities

Actively manage the tickets raised.
Diagnose and resolve where possible. Match solutions in Support Knowledge Base.
Constructive feedback to the DBS Front Desks. Create articles in Support Knowledge Base.
For cases escalated to 3rd Line Support Team (Maintenance Team), actively follow up the case and its progress
Provide onCall Support during nonworking hours on rotation.
Implement continuous improvement activities and secure SLA.
Support users by explaining system capabilities, handling questions and solving incidents
Analyze user problems in areas of responsibility and support business users with efficient usage of the systems
Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles
Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking
Identify scope of automation in repetitive tasks
Contribute actively to relevant D& IT communities and bodies with respect to process improvements & best practice sharing

Required competencies

Relevant university degree, Excellent communication & presentation skills
Proficient in ITIL process.
Previous work experience in runtime area could be an added advantage.
Good to have the Knowledge of MS SQL. ITIL, SDLC, Agile Scrum

We can offer

You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally.

You will be a key player in the DIGITAL DELIVERY area.

You will work in close collaboration with various stakeholders inside as well as outside IT services, delivering cutting edge services in line with the Volvo Group Strategy.

At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.

About us

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In
Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group.

We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

Auto req ID
143132BR

Organization
Group Digital & IT

State / Province
Karnataka

City/Town
Bangalore

Employment/Assignment Type
Regular

Travel Required (maximum)
No Travel Required

Functional Area
Information Technology

19-Sep-2023