Guest Relation Executive - Gurgaon, India - Waays Live Solutions Pvt. Ltd.

Waays Live Solutions Pvt. Ltd.
Waays Live Solutions Pvt. Ltd.
Verified Company
Gurgaon, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

ONLY FEMALE CANDIDATES

Guest relations managers are tasked with a wide variety of duties.

Some, but not all, of these duties include:
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Greeting clients. Greeting guests as they arrive makes a great first impression and helps them feel more at home.
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Coordinating check-ins and check-outs. Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions.

  • Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.
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Recommending off-site amenities. These amenities may include tourist areas and dining and shopping establishments.

  • Overseeing employees: This includes front desk, receptionists, and concierges.
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Room preparation. Guest relations managers ensure rooms are ready for guests before their arrival and check-in.

  • Handling complaints: Things don't always run smoothly, so it's a guest relations manager's job to handle and resolve complaints and then follow up to make sure everything's back on track.
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Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs.
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Communication. Guest relations managers are responsible for maintaining open lines of communication between staff and guests.
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Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
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Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.


Pay:
₹20, ₹25,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


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