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Gurgaon

    Application Engineer – Mobile Robots - Gurugram, India - KUKA

    KUKA
    KUKA Gurugram, India

    1 week ago

    Default job background
    Manufacturing / Mechanical
    Description

    Job Description

    • Solving technical queries and providing support for difficult problems
    • Support of the operating and server software as well as the AMR hardware in the function
    • Accompaniment of product development from a customer support point of view: Introduction of important requirements in the specification of new releases: - User-friendliness, diagnostic capability, condition monitoring, etc. –
    • Support of the development project and design of the field launch: post sales, service concept, global knowledge transfer, application test
    • Ensuring continuous improvement in terms of customer satisfaction through quality and complaint management with each new release
    • Implementation of workshops, trainings, and preparation of technical messages for service technicians & customers at home and abroad
    • Manage business relationships with new and existing customers, through visits on the national territory, with a view to loyalty.
    • Identify the needs of customers in the AMR field, developing proposals suitable for their satisfaction.
    • Create synergy with colleagues in the Sales area in different sectors of industry with a view to customer centricity.
    • Coordinate with colleagues in Technical Sales Support to identify technical solutions in line with the customer's needs.

    Applicant profiles

    • bachelor's degree in the field of, electrical engineering, mechatronics, mechanical or comparable knowledge.
    • of automation technology, especially plant safety is an advantage.
    • of MS Office
    • written and spoken English skills.
    • to travel for business trips around the country.
    • of working with AMRs is required, such as deployment, troubleshooting, and proof of concept demos.
    • of LINUX commands, server handling and PLC programming.
    • in intra-logistics will be considered a plus.
    • entrepreneurial, and customer-oriented thinking and acting
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