Customer Relations Executive - Ernakulam, India - Willmount Resorts

Willmount Resorts
Willmount Resorts
Verified Company
Ernakulam, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
A Customer Relations Executive plays a crucial role in managing reservations and ensuring a smooth process for guests.

Here are some key responsibilities and tasks associated with this role:

-
Reservation Management:


  • Input reservation details accurately into the booking system.
  • Ensure that all necessary information, such as guest preferences and special requests, is recorded.
-
Communication:


  • Communicate with guests to confirm reservations, provide information about the resort, and address any inquiries or concerns.
-
Availability Monitoring:


  • Keep track of room availability and update the reservation system accordingly.
  • Coordinate with other departments to ensure accurate information on room availability and rates.
-
Upselling and Cross-Selling:


  • Promote additional services, upgrades, or amenities to enhance the guest experience.
  • Provide information on package deals, promotions, and special offers.
  • Address guest concerns and resolve issues related to reservations.
-
Payment Processing:


  • Process reservations payments, including deposits and final payments.
  • Ensure accuracy in billing.
-
Record Keeping:


  • Maintain accurate and uptodate records of reservations.
  • Generate reports on occupancy rates, revenue, and other relevant metrics.
-
Collaboration with Other Departments:


  • Coordinate with front desk and other departments to ensure a seamless guest experience.
  • Relay special requests or requirements to relevant departments.
-
Training and Development:


  • Stay informed about the resort's facilities, services, and policies.
  • Participate in training programs to enhance knowledge and skills.
-
Customer Relationship Management (CRM):


  • Utilize CRM tools to maintain a database of guest information and preferences.
  • Foster positive relationships with repeat guests.
-
Adaptability:


  • Be flexible in handling lastminute changes and adjustments to reservations.
-
Sales and Revenue Management:


  • Work with the sales and marketing team to maximize revenue through strategic pricing and promotions.
-
Feedback Collection:


  • Solicit feedback from guests and report any recurring issues or suggestions to management.


A Customer Relations Executive in should have excellent communication skills, attention to detail, and a customer-centric approach to ensure a positive experience for guests.

Additionally, knowledge of reservation systems and a good understanding of the resort's offerings are essential.


Job Types:
Full-time, Fresher


Salary:
₹12, ₹15,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Flexible schedule
  • Internet reimbursement
  • Leave encashment

Schedule:

  • Fixed shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (required)

Language:


  • English (required)
  • Malayalam (preferred)

Ability to Commute:

  • Ernakulam, Kerala (preferred)

Ability to Relocate:

  • Ernakulam, Kerala: Relocate before starting work (preferred)

Work Location:
In person


Speak with the employer
Expected Start Date: 29/02/2024
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