Customer Care Executive - Bengaluru, India - Victaman Services Pvt Ltd

Victaman Services Pvt Ltd
Victaman Services Pvt Ltd
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Executive Responsibilities:


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:


  • A bachelor's degree in administration or a related field.
  • A minimum of more than 1 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Salary:
₹19, ₹21,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service (preferred)
  • Technical support (preferred)
- total work (preferred)


Language:


  • English (required)
- tamil (required)


Speak with the employer

  • Health insurance
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