Customer Support Executive - Bengaluru, Karnataka, India - BETSOL

BETSOL
BETSOL
Verified Company
Bengaluru, Karnataka, India

6 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Company Description:


Job Description:


  • Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
  • Responsible for responding to customers in an efficient and professional manner.
  • Meets expectations regarding productivity as defined by the process or manager.
  • Escalates necessary cases to the right level within the defined LOB (Line Of Business)
  • Ensures compliance with all company and departmental policies, procedures, and guidelines.
  • May be required to perform other tasks as requested, assigned, or directed.
  • Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
  • Flexibility to work extended hours with mínimal notice during high volumes.
  • Working days: 5 days a week
  • Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Qualifications:


  • Selfmotivated with excellent communication skills with experience in US bases voice process.
  • Innovative and selfstarter
  • Ability to work with minimum supervision.
  • Demonstrated ability to work in a fastpaced environment.
  • Ability to provide response for simple to complex queries and deliver customer delight.

Additional Information:

All your information will be kept confidential according to EEO guidelines.
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