- Resolve complex technical issues related to our software products via telephone or email/internet.
- Manage communications with customers, at all levels.
- Advanced user of information tools and training to provide, high levels of customer satisfaction.
- Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
- Contribute to the online knowledge base of known issues/solutions.
- Acquire specialized knowledge in specific company products.
- Participate in technical forums.
- Provide feedback on the area of specialization to R&D.
- Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
- May serve as a team lead and is expected to mentor Associates and Support Engineers.
- Contribute to the team recruitment process by serving on interview panels.
- Work only on specific areas based on the criticality and complexity of the issues.
- Use developing to meet work objectives and to influence and mentor the work of others within the functional area.
- Work on issues requiring analytical,, often requiring the application of defined procedures to determine appropriate action.
- Communicate at all levels of the organisation, with senior executive level interaction.
- Use business objectives or assignments to guide own work and to direct the work of others.
- Develop subordinate and peer relationships through knowledge transfer and mentoring.
- Well-developed knowledge of relational database management theory and practices.
- Experience building scalable, resilient, and observable distributed systems and.
- Adept at customer relationship and issue resolution Experience troubleshooting issues with users.
- BA/BS or equivalent educational background.
- Minimum 5 to 10 years of relevant professional experience.
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
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Senior Software Engineer - Bengaluru, India - Informatica
Description
Build Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Senior Software Engineer (pc/iics)
We're looking for a Senior Software Engineer to join our team in Bangalore
Technology You'll Use
Informatica product knowledge, Databases, Troubleshooting, and also Provides technical support for the diagnosing, troubleshooting, repairing, and debugging of complex software. Report design, reliability, and bugs to R&D software engineering. May be involved in customer installation and training. Provide support to customers/users where the product is technical or in nature.
Your Role Responsibilities? Here's What You'll Do
What We'd Like to See
Role Essentials
Perks & Benefits
We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management CloudTM that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.
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