Receptionist - Bengaluru, India - Anupamaa Hospital
1 week ago
Description
Job description
- Communicating and coordinating with patient, Patients attender and the doctors.
- Managing calls and customer queries.
- Identify and assess customers needs to achieve 10/10 satisfaction rate.
- Error free billing (OP & IP) to be maintained.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, SOPs guidelines and policies.
- To carry out any other task assigned by higher authority.
- Sending daily / weekly / monthly reports as specified by department head.
- Meeting in Patients and orient them to the facilities in the hospitals and the rooms in particular.
- Ensuring that the room is prepared before the patient moves in Bed Management.
- Help patient and patient relatives go through a smooth discharge process.
- Ensure complete co-ordination between all departments concerned in patient care.
- Making Courtesy calls post discharge.
- Maintain collections as per time line from insurance/corporate hospitals.
Contact Person :
Arun Kumar
Venue details / Google Map:
Anupamaa Hospital, Yelhanka New Town.
Salary:
₹12, ₹15,000.00 per month
Schedule:
- Rotational shift
Salary: ₹12, ₹15,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
Experience:
Microsoft Office: 1 year (preferred)
- Front desk
- Receptionist: 1 year (preferred)
Language:
- English (preferred)
Speak with the employer
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