International Voice Support - Chennai, Tamil Nadu, India - True Talents Consulting Pvt Ltd

True Talents Consulting Pvt Ltd
True Talents Consulting Pvt Ltd
Verified Company
Chennai, Tamil Nadu, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues

  • Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
  • Adhere to established SLAs, and productivity/performance goals
  • Provide world class Customer Support by delivering service in accordance with values
  • Perform database searches
  • Gain an understanding of the product line and the role.
  • Remain empathetic and concerned with resolving the customer's issue
  • Discussing troubleticket activity and incidents in facetoface meetings with team management
  • Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
  • Handle a high workload and managing the customer expectations

Salary:
₹15,000.00 per month


Supplemental pay types:

  • Shift allowance

Application Question(s):

  • Do you have experience in International Voice Process?
  • Are you willing to work in night shift?

Experience:

- total work: 1 year (preferred)


Work Location:
In person


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