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Executive - IT Support - Bengaluru, India - Zeta

Zeta

Verified Company

Bengaluru, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Please read Zeta's Manifesto here.

Our flagship processing platform - Zeta Tachyon - has been built ground-up in the last seven years and is the industry's first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack.

15M+ cards have been issued on our platform globally.

The 10th largest financial institution in the world by valuation - HDFC Bank - with over 40 million retail Customers, is migrating credit cards, debit cards, deposits, loans, and all of their retail banking from Fiserv and Oracle Flexcube to Zeta over the next four years.

In addition, we are currently migrating a large US issuer with 6m+ cards onto the Zeta Tachyon platform. Also, we are in advanced discussions with various Top issuers with combined card volumes of 25 million+ cards.

Zeta has over 1700+ employees - over 70% in technology roles - across locations in the US, EMEA, and Asia.

We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

What is the job like?:

Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
Drive closure of local IT user calls within the specified SLAs.
Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the manager.
Review/Prepare Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report.
Coordinate with Manager & Engineer's for any process, management changes or technical support changes.
Coordinate with Procurement team and ensure stock availability for daily operations.
Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests
Plan and execute maintenance schedules.
Installation, configuration & Management of Servers, WiFi Router and Network devices.
Monitoring of Servers and Network devices to ensure mínimal downtime.
Inventory management for hardware and softwares.
Backups and Profile migration for users Coordination with vendors for timely resolutions on hardware related calls.
User and security access management using Active Directory Services
Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services
Individuals with good knowledge of IT product.
Should possess good communication and multi