L2 Admin - Hyderabad, India - Dupont

Dupont

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

L2 Admin -
AD/Exchange
/O365)*****
Essential Responsibilities include, but are not limited to, the following:

Experience in core technologies such as Exchange/AD/Web
Troubleshooting and Configuration of O365, Exchange and Active Directory
In Depth Understanding of Mailbox Objects concepts in different Exchange versions
Group Policy Concepts
Experience with mail Routing
Mailbox conversion (e.g. User > shared or shared > user).
Manage groups (distribution groups, security groups) and respective delegation
Manage resources (meeting rooms, conference rooms, etc.), contacts and calendars
Manage/Troubleshoot shared mailboxes & OOF Support
Enable/disable mailbox automapping feature
Manage accepted domains, remote domains and connectors etc.
Troubleshoot escalated incidents from service desk and End User Compute Team.
Identify root cause, resolve incident and provide RCA when requested
Manage distribution lists and global distribution list management.
Setup and manage user mailbox quotas as per customer established baselines.
L2 Support for MS Teams and One Drive for business.
Support High Availability Mail Backbone Devices for Applications
Service Request, Incident, Change Request
Mail Backbone Appliance (MBB MRA) Monitoring and alerting
Backup of Appliance Configuration
Create additional policy rules and filtering based on customer request
Upgrade/Patching the Appliance firmware when a supported version is released
Work flexibly and collaboratively with other internal and external support team for all outages
Raising a support case with Proofpoint based on severity of issue and work toward restoration of the services
Administer user repository in LDAP Application

Additional Technical Skills

Key Characteristics:

Ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying com Selfmotivated and able to work in a fastpaced and constantly changing environment.
Capability to work as an effective member of a global team.
Ability to relate the goals of IT service delivery to business goals.
A focus on customer satisfaction and highquality service delivery, with strong interpersonal skills and responsiveness.

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Qualifications