Customer Service Executive - Pune, India - Credence Resource Management Pvt
Description
Company Background
We are 1850+ employees strong who provide exceptional performance that's customer friendly & compliant; and deliver world class results to ensure brand integrity.
Credence offers right-shore solutions leveraging arbitrage and technology to produce a hybrid engagement model that permits intensive efforts to improve performance, while being sensitive to customer experience and regulatory compliance.
Designation - Executive - Customer Service
Department - Operations
- As an Executive
- Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late stage defaults return payments, first payment defaults, and work date follow up assignments.
Profile Requirements
- Good written and oral communication skills
- Thirdparty collections experience preferred (Medical or Telecom)
- HSC passed [10+2]
- This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am
- Sunday fixed Off & Alternate Saturday Working
Highlights
- Best In Market Salaries from 2.52 lakhs plus
- 46 week new hire training program [Based on the portfolio]
- Unlimited Incentive Plan with transparent KRA's
- Enhance your Analytical/Decision Making & Negotiation skills
- Free Medical/Life insurance
- Employee Centric & Compliant Policies
- Free Home Pick & Drop Transportation
- Fixed shifts post the training period [Rare changes incase of business requirements]
- 7:15 min login plus 45 minute break = 8 hour shifts
- Free transport [Home pickup & drop]
Name :
Junaid Khan
Phn No :
Office Address:
Credence Resource Management, E-Park, 1st & 2nd Floor, South Tower, Plot No. 3/1, MIDC Kharadi, Pune [Landmark - Lane next to Kharadi Telephone Exchange]
Note:
In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative.
Job Types:
Full-time, Regular / Permanent
Salary:
₹114, ₹500,508.14 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (required)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (required)
Shift availability:
- Night Shift (required)
Speak with the employer
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