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    Senior Engineer - hyderabad, India - LTIMindtree

    LTIMindtree
    LTIMindtree hyderabad, India

    18 hours ago

    LTIMindtree background
    Description

    Senior Engineer - Cloud & Infra Services

    Job Req Id:

    JOB DESCRIPTION:- Windows DND Technical Lead

    Responsibilities


    • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.


    • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.


    • Act internally as a customer advocate.


    • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.


    • Advise customers on how to gain additional value from their Microsoft products.


    • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.


    • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

    Strong Experience in following technologies:

    Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment.

    OS installation setup phases.

    Windows patching / Windows servicing - "windows update" - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components.

    Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well.

    Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.

    MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios.

    Skills: -

    Device and Deployment:

    · Windows Patching and DeploymentWindows Update

    · Windows Upgrade

    · Windows Licensing(Retail, OEM, MAK, KMS, E3, E5)

    · Autopilot (Preferred)

    · Windows server (2008, 2008 R2, 2012, 2012 R2, 2016, 2019) and Client(Win 7, Win 10)

    · Enterprise level troubleshooting

    · Log analysis with reference to Windows Deployment.

    Knowledge on:

    Windows as a service

    Windows updates

    Troubleshooting:

    Windows update

    Servicing

    Activation

    Bit locker

    -MBAM-Microsoft BitLocker Administration and Monitoring

    Imaging (Sysprep, WDS)

    Mandatory Skills: -

    Windows Update

    Windows Upgrade

    Windows Activation

    Min Salary: Max Salary:

    Job Segment: System Administrator, Cloud, Engineer, Technology, Research, Engineering

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