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    Senior Software Engineer - Hyderabad/Bangalore/Chennai, India - CGI

    CGI
    CGI Hyderabad/Bangalore/Chennai, India

    Found in: Talent IN 2A C2 - 4 days ago

    CGI background
    permanent Technology / Internet
    Description

    Job Description :
    SME in ServiceNow system applications and custom applications.

    • Minimum 5 years of ServiceNow platform experience
    • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
    • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
    • Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM
    • Perform advanced customizations including Business rules, Script Includes, Client Scripts
    • Experience designing, building and maintaining integration using REST, SOAP web services
    • Experience on troubleshooting production issues and lead team providing solutions
    • Perform platform upgrades, patching adhering to release management and software development best practices
    • Knowledge on Server infrastructure, Network infrastructure
    • Knowledge on Event Management and monitoring tools
    • Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps.
    • Proven experience in two additional product lines outside of ITSM
    • Experience in working with LDAP, AD, SSO, Email notifications.
    • Responsible for fundamental administration and configuration tasks in the ServiceNow platform.
    • Responsible for standard configuration, user administration, security, workflow, data management and integrations.
    • Activate a plugin, build reports, gauges, and homepages
    • Set up Service Level Agreements (SLAs) and monitor SLA workflows
    • Aiding in translating business requirements into technical requirements
    • Experience working in Agile/Scrum methodologies
    )
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