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    Charging station - Mumbai, India - Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

    Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]
    Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] Mumbai, India

    4 days ago

    Default job background
    Manufacturing / Mechanical
    Description

    Home charger (MEAL)

    Responsibilities & Key Deliverables

    Home Charger Installation

    Management of home charger installation in collaboration with installation service provider for

    ensuring seamless customer experience

    Ensure installation process adherence by monitoring and reviewing CX managers at Dealerships

    Manage process deviations and ensure customer delight

    Prompt handling of customer concerns and managing escalations

    Fine-tuning installation process design and ensuring that IT systems are updated

    Track and improve customer satisfaction metrics for charging (CSAT score, intelloe feedback, etc.)

    E-Mobility service management

    Support CPO partnerships on ground during on-boarding or escalations

    Ensure sustenance of M&M charging platforms

    Engagement with incumbent partners for developing customer propositions

    Develop & deploy new features on the M&M charging platform to improve customer experience

    Use analytics to discover customer charging insights and deploy relevant customer propositions

    Dealership Electrification

    Drive installation of Fast DC chargers at the dealership network

    De-bottleneck process stage gates by engaging with dealers and charging partners

    Identify out-of-the-box solutions where fast charger installation is a challenge

    Engage with charging partner to discover customer charging behavior insights at the dealership

    network

    Experience


    • Minimum 7-8 yrs. of experience


    • Exposure and basic understanding of the charging ecosystem & components

    Industry Preferred

    Automobile OEMs / Charging infrastructure companies

    Qualifications

    B.Tech + MBA preferred


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