International Customer Care Executive - Gurgaon, India - Outsourcing hemocean

Outsourcing hemocean
Outsourcing hemocean
Verified Company
Gurgaon, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Responsibilities:

  • Establish longlasting, trusting connections by communicating professionally with the clients.
  • Responding promptly to customer inquiries, complaints& communicating with customers through various channels. Provide accurate, valid, and complete information by using the right methods/ tools within the timeframes.
  • Create Case log for customer's enquiries / complaints
  • Determine cause of the problem
  • Explain best solution to solve the problem
  • Expedite correction or adjustment
  • Follow up to ensure resolution.
  • Proactive customer outreach and may include offering support before customers ask for help.
  • Escalate complaints to the appropriate internal teams.
  • Communicate supply issues to partners and help to drive alternative customer solutions.
  • Maintain a consistent, professional, and effective communication process with internal business partners.
  • Proficient in SAP, read &decipher purchase orders and able to create order fulfillment report based on credit approval and quality approved stock.
  • Overseeing daily order fulfillment activities
  • Tracking important metrics is the key to fulfillment process improvement.
  • Gather and analyse data to identify issues in order fulfillment.
  • Working alongside 3PLs to optimize warehouse and fulfillment operations
  • Able to manage multiple stock reports for order fulfillment.
  • Tracking inventory levels to prevent stockouts and/or deadstock
  • Providing databacked and actionable updates to senior management to improve order fulfillment
  • Coordinate with quality team to get approved stock for dispatches.
  • Coordinate with planning team for inventory availability to fulfill the orders.
  • Incase of nonavailability of inventory then information is shared with respective partners& customer.
  • Handling order cancellations, product returns, or exchanges
  • Coordinate with logistics team for deliveries to customer and follow through with products reaching their final destination.
  • Monitor and follow up on pending orders, backlog status
  • Ensure effective collaboration with sales,planning, order management, logistics &warehouse departments to enable optimization of order fulfillment and meeting OTIF.

Job Requirements:

  • Bachelor's degree
  • Independent, good interpersonal and businesslevel communication skills (oral and written)
  • Attentive, multitasking capabilities, detailoriented
  • Proven track record of analytical, interpersonal, leadership, and project management skills
  • Eager to learn and come with solutions for the problem.

Job Types:
Full-time, Regular / Permanent


Salary:
₹350, ₹700,000.00 per year


Schedule:

  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service (preferred)
- total work (preferred)


Language:


  • English (preferred)
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