Collection Executive-voice Process - Delhi, Delhi, India - FUNDSMAMA

Description

Work from office only.

We are seeking a dedicated and results-driven
Voice process(Collection Executive) to join our team.

As a
Voice process(Collection Executive), you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with our valued customers.

You will play a crucial role in ensuring timely payments and minimizing financial risk for the company.


Requirements:

• Proven experience as a Collection Executive or similar role.
• Excellent communication and negotiation skills.
• Strong problemsolving and decisionmaking abilities.
• Ability to work independently and meet targets in a fastpaced environment.
• Knowledge of debt collection practices and relevant regulations.
• Ability to handle sensitive and challenging situations with empathy.

Responsibilities:

• Monitor and track customer payments, update account records, and manage overdue accounts.
• Collaborate with customers to establish suitable payment plans or negotiate settlements.
• Maintain accurate documentation of all collection activities, communication, and agreements.
• Resolve payment disputes or discrepancies through investigation and collaboration with relevant departments.
• Prepare regular reports on collection activities, outstanding debts, and recovery rates.
• Provide excellent customer service and maintain positive relationships with customers.

Job Types:
Full-time, Permanent, Fresher


Salary:
₹12, ₹25,000.00 per month


Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Language:

• English (preferred)
• Tamil (preferred)
• Telugu (preferred)