Agm - Transport Operations - Mumbai, India - Vodafone Idea

Vodafone Idea

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

Role
TL - Tx Service Operations

**Job Level/ Designation
M2/AGM

Function / Department
Technology/ VIBS & CLS Operations

Location
Corporate - Mumbai

Job Purpose

Responsible for the overall cluster performance of the network services availability by way of effective fault management by minimizing the adverse impacts of incidents and problems on the customer business
Performance Management network level SLAs

- availability, latency, packet loss, jitter performance analysis, improvement plan preparation, implementation of recommendations, network audits and implementation of recommendations, network change management

Ensure periodic network audits, drive implementation of recommendations for network & service quality improvement, provide implementation support to NOC team and stake holders.
Transmission network and service with Telecom Network Security Compliance Audit, Ensure and adhere 100% compliance
Working on Fault trend analysis & fixing the gaps in the network to achieve the SLA.
Service fault management with correct RFO/RCA analysis, proper solution, corrective action plan and Implementation.

Key Result Areas/Accountabilities

Enterprise Service Optimization in National 100G/200G/Metro across circles, maintain and improve KPIs of customer performance against defined benchmark and Continuous improvement plan recommendation and implementation.
Network audits and network improvement plan preparation and implementation.
Security Compliance in transmission network as per DOT guidelines & Vodafone Idea security standards.
Working on Fault trend analysis data & fixing the gaps in the network to achieve the SLA's
Vendor SLA management, Timely TAC case closure

Core Competencies, Knowledge, Experience

56 Years of Experience in Domain (Telecom/IT/OEM ) with 12 experience in handling Large Scale Telecom Network Domain
Thorough knowledge on National and Circle level Optical transmissions network like NDWDM, Metro DWDM, ICD, Access layer and end to end service assurance and fulfilment.

Quality Management

KPIs, Benchmarking and Optimization in the Transmission domain, Service Level SLA, analysis, recommendation and implementation.
Experience in managing multi service & multivendor network.

Must have technical / professional qualifications