Assistant Relationship Officer - Noida, India - Creditadira

Description

Customer Relationship Management (CRM): AROs are responsible for building and maintaining relationships with customers. They act as a bridge between the financial institution and the customers they serve. They handle customer inquiries, resolve complaints, and ensure a positive customer experience.
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Documentation and Processing: AROs often assist customers in completing documentation and paperwork required for various financial products such as loans, credit cards, or investment accounts. They ensure that all necessary documents are collected and processed accurately and efficiently.
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Product Knowledge and Education: AROs are expected to have a good understanding of the financial products and services offered by their organization. They educate customers about the features, benefits, and terms of various products to help them make informed decisions.
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Compliance and Regulations: AROs must adhere to regulatory requirements and internal policies while interacting with customers and handling their information. They ensure that all transactions and processes are compliant with relevant laws and regulations.
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Cross-Selling and Upselling: AROs may identify opportunities to cross-sell or upsell additional products or services to existing customers based on their needs and financial goals. This involves understanding customer requirements and recommending appropriate solutions.


Job Types:
Full-time, Permanent, Fresher


Salary:
From ₹13,000.00 per month


Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Ability to Commute:

• Noida, Uttar Pradesh (required)

Ability to Relocate:

• Noida,

Uttar Pradesh:
Relocate before starting work (required)


Work Location:
In person


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