- 2nd & 4th Saturday Off
- Evaluate and deliver comprehensive soft and technical skills training across all training domains.
- Utilize BPO matrices to enhance training effectiveness.
- Create, revise, and facilitate training materials and documents to impart essential skills and knowledge to staff.
- Ensure alignment of training materials with operational requirements
- Prioritize, design, and deliver training sessions to meet operational needs within the team.
- Develop monthly training calendars and publish completion reports.
- Build and upgrade training modules focusing on product, process, and soft skills.
- Maintain training MIS including batch trackers and refresher trackers.
- Facilitate multi-week new hire training and nesting, as well as floor-training and BQM training.
- Supervise and coach learners in nesting and BQM environments.
- Oversee new hire progression and enhancement training.
- Provide feedback to trainees to improve performance metrics.
- Implement appropriate solutions based on feedback.
- Fill out accurate reports to impact the bottom line.
- Establish and maintain communication with stakeholders and team members to strengthen relationships.
- Bachelor's degree in any field and Proven 2 - 4 years of experience as corporate trainer or similar role.
- Strong English and Hindi verbal and written communication skills
- Sales background is mandatory.
- Good understanding of various teaching methodologies and tools.
- Proficient in MS Office, especially PowerPoint.
- Experience with e-learning software is an asset.
- Good time-management skills.
- Ability to multi-task.
- Excellent presentation skills
- Strong interpersonal and communication skills.
- Critical-thinker and problem solver.
- Willingness and ability to work in a shift as per the requirement.
- Comfortable in developing solutions and individual improvements.
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Voice Process
6 days ago
Invention Yard Hyderabad, IndiaInventionyard is Hiring For International Voice Process · **Process**: Voice Process · **Experience**: Min 1+ Year in International BPO · **Qualification**: Min. Graduation · **Work Shift**: Complete Day Shifts [05 Days a Week] · **Interview Procedure**: Face to Face · **Package* ...
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Voice Process
6 days ago
Opulentus Overseas Careers Private Limited Hyderabad, IndiaNeed to handle inbound calls and provide customer support. · - Excellent English,Telugu & Hindi Communication skills. · - For Voice process, Freshers can apply · - Provide World Class Customer Service. · - Resolve customer queries and achieve customer delight. · **Salary**: ₹10, ...
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Voice Process
1 week ago
Tekhunt Solutions Hyderabad, India**Roles and Responsibilities: · - ** · - freshers are not eligible to apply. · - Should be comfortable in working in BPO CCE and CSE · **Must have Education Required: · - ** · - Education requirement: Graduates / UG can apply. · **Must have Experience Required: · - ** · - Minimum ...
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Voice Process
2 days ago
MoSahay Associate Hyderabad, IndiaProcess Type : Voice process, Healthcare · Grade : H1/H2 · Having experience on AR Calling/RCM/Denail BPO · Shifts: Rotational shifts - 9 Hours - Day Shifts, 5days · Requirement : Communication skill will able to take a call. · Cab: One way Cab & One way shuttle. WFO · Interview ...
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Voice Process
1 week ago
Fruges IT Services Hyderabad, Telangana, India**A domestic voice process is a type of BPO wherein a customer service agent deals with customers within the same country where the BPO is located. In this role, inbound and outbound calls with customer are conducted in the local or national language.**: · - **Role: Customer Supp ...
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Voice Process
5 hours ago
Redeploy private limited Hyderabad, IndiaExcellent communication skills and a clear, pleasant speaking voice · - Strong problem-solving skills and ability to think creatively to resolve customer issues · - Ability to work well in a fast-paced environment and manage multiple tasks simultaneously · - Strong attention to d ...
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Voice Process
5 hours ago
Fruges IT Services Hyderabad, Indiarequred english, hindi ,telugu languages. · **Job Types**: Full-time, Fresher · **Salary**: ₹15, ₹18,000.00 per month · Schedule: · - Rotational shift · Supplemental pay types: · - Shift allowance · Ability to commute/relocate: · - Hyderabad, Telangana: Reliably commute or planni ...
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Voice Process
1 day ago
DEBTCARE ENTERPRISES PVT LTD Hyderabad, Telangana, IndiaShould have good Communication and Commanding skills. · Should have experience in collections(Loan recovery, Debt recovery) department. · Should have system knowledge · Languages : Telugu mandatory · Location : new Bowenpally · Salary : 13000 to incentives · Experience : 3 to 6 y ...
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Voice Process
2 days ago
Redeploy private limited Hyderabad, IndiaExcellent communication skills and a clear, pleasant speaking voice · - Strong problem-solving skills and ability to think creatively to resolve customer issues · - Ability to work well in a fast-paced environment and manage multiple tasks simultaneously · - Strong attention to d ...
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Voice Process
1 week ago
Sri Sai Tech & HR Solutions Hyderabad, IndiaRole: Customer Support Associate · Qualification: Any Degree · Working days: 6 with 1 day rotational off (Rotational shifts & Week Off) · Job Location: Hyderabad ( Hi-Tec City) · **Salary**: ₹17, ₹25,000.00 per month · Experience: 0-1 Years (BPO) · Contact number: · **Job Types* ...
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Inbound Voice Process
1 week ago
Cyanous Software Pvt Ltd Hyderabad, IndiaHello Folks, · Greetings from Cyanous pvt ltd · Here we are hiring for inbound voice process, · Experience : 0-2 years, · Job description : Good communication skills in English and Hindi · - should have work expeience in international voice process (experience) · Work location : ...
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International Voice Process
1 week ago
Copart India Technology Center Hyderabad, IndiaHi Dear, · Looking Immediate Joiners For International Voice Process For Copart At Hitech City, · **Experinece**:1 to 5 years · **Qualification**: Graduates/UG(Atleast +2) · **Shift Timings**: US Shift · **Process**: International Voice · **CTC**:2 LPA To 5 LPA · - Excellent comm ...
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International Voice Process
5 hours ago
NLB Tech Hyderabad, IndiaLOCATION - HYDERABAD - Hi Tech City Madhapur, Telangana · PROCESS - VERIZON · TYPE: VERIZON CONNECT AND WIRELESS VOICE · (INTERNATIONAL PROCESS) · CAB FACILITY Available both sides · EXPERIENCE-GRADUATE WITH 1 YEAR EXPERIENCE · UNDERGRADUATE WITH 1 YEAR EXPERIENCE · ROUND- VOICE ...
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Domestic Voice Process
1 week ago
Covi-Sense Hyderabad, IndiaOpenings for Domestic Voice Process: · Eligibility Criteria: · Qualification : Only graduates · Experience : 1+yr in any contact center with very good communication skills. · Salary : 3 LPA · Cab Drop : one way ( During night shifts) up to 15 kms. · Nature of work : Work from Off ...
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Domestic Voice Process
1 week ago
Doctorvi Hyderabad, IndiaJob Description. · Openings for Domestic Voice Process: · Eligibility Criteria: · Qualification: Only graduates · Experience: 1+yr in any contact center with excellent communication skills. · **Salary**: 3LPA · Cab Drop: one way ( During night shifts) up to 15kms. · Nature of wor ...
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International Voice Process
1 day ago
Cynic Technologies Hyderabad, India**1)Techmahindra** · **Process:Verzion wireless Telecom-Process** · Designation:International voice process · Qualification: Any Graduation · Experience: 12 months international voice exp is required · Excellent communication in english · work from office: 2ways cab provided. · C ...
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International Voice Process
1 week ago
Kaapro Management Solutions Hyderabad, IndiaOpening: 5 Nos.- Job ID: Employment Type: Full Time- Reference: · - Work Experience: 1.0 Year(s) To 5.0 Year(s)- CTC Salary: 0.00 LPA TO 4.50 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: ITES/BPO/KPO- Location: · - Hyderabad/secunderabad · Posted On: ...
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International Voice Process
2 days ago
Cyber Fords Pvt Ltd Hyderabad, India1+ Year of experience in International Voice Process (Inbound Calls). · Graduates/under graduates · Excellent Written & verbal communication skills. · Responding to customer queries via phone calls. · Knowledge on sales and billings · Good listening skills. · Looking for immediat ...
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Voice Process Executive
1 week ago
AE Square IM-Migration Services Hyderabad, Telangana, India**Job Title: Voice Process Executive.** · **Location: Hyderabad.** · **Company Overview**: · AE Square Im-Migration Services Pvt Ltd is a leading immigration services provider dedicated to assisting individuals and families in navigating the complexities of immigration processes. ...
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Bpo Voice Process
1 week ago
M8 IT Solutions Pvt Ltd Hyderabad, India**Immediate Hiring for Top MNC - Customer Support International Voice Process** · - Handling inbound calls for various processes. · - Answered customer calls professionally, responded to customer inquiries and complaints, and solved issues by resolving them. · - Have excellent co ...
Trainer - Voice Process - Hyderabad, India - Mantras2Success
Description
Designation: Trainer (Voice Process)
Location: Hyderabad (Hi-Tech City)
Budget: Upto 10 LPA
Industry: Fintech
Benefits:
Description:
We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering process- and procedure-related queries, and have a strong knowledge of the onboarding process. You will lead the training of new hires and support ongoing training to help Go Live team members be successful in their roles. On a day-to-day basis, the role is responsible for delivering and maintaining training content, tracking the progress of learners through training, and working closely with leaders to provide updates and suggestions for improvement.
What will you do?
Assessment and delivery of training:
Training Material Development:
Training Planning and Execution:
Module Development and Enhancement:
Training Management:
Supervision and Coaching:
Feedback and Solution Implementation:
Reporting and Communication:
You should apply if you:
What will you get?
• Mentorship and a chance to grow professionally by experts from NBFC, Banking, Bureau,Technology
• An opportunity to be part of a blitz scaling team and shape the industry's narrative.
• A chance to enhance your skill set and career growth.
Client Profile :
The company is a leading Fintech firm catering the need of underserved and unserved individuals using highly evolved machine learning tools. One of the pioneers in the space of Digital Lending, The company has seen tremendous growth in unsecured personal loans (PL) within a very short span.