Chat Support Executive - Mohali, India - Orane International Private Limited
Description
Responsibilities
- Respond to customer queries in a timely and accurate way, via chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Experience as a Chat Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problemsolving skills
- Multitasking abilities
- Patience when handling tough cases
Salary:
₹10, ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- CSS: 1 year (preferred)
- Design: 1 year (preferred)
Ability to Commute:
- Mohali, Punjab (required)
Ability to Relocate:
- Mohali, Punjab: Relocate before starting work (required)
Work Location:
In person
Speak with the employer
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