Customer Service Officer - Chennai, Tamil Nadu, India - MUSTANG ENTERPRISES PRIVATE LIMITED

Description

Define the Role:
Clearly outline the responsibilities, qualifications, and expectations for the customer service role. Determine whether it's entry-level or requires specific skills or experience.
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Create a Job Description: Write a detailed job description that includes the job title, duties, qualifications, and any other relevant information. Highlight what makes your company a great place to work.
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Advertise the Position: Post the job on relevant job boards, your company website, social media platforms, and consider using recruitment agencies if needed.
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Skills Assessment: Depending on the nature of the customer service role, you might want to conduct skill assessments such as role-playing scenarios, writing tests, or software proficiency tests.
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Onboarding: Develop an onboarding program to help new hires get acclimated to their role, company culture, and procedures.
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Training and Development: Provide ongoing training and development opportunities to help customer service representatives improve their skills and stay updated on industry trends.
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Performance Evaluation: Regularly evaluate the performance of your customer service team to identify areas for improvement and recognize top performers.
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Retention Strategies: Implement strategies to retain your customer service team, such as offering career advancement opportunities, providing a positive work environment, and recognizing their contributions.

At present, the role involves remote work. However, following the establishment of the Chennai branch, the expectation is to transition to office-based work.

Work Location :
Chennai (Remote Work Available, Applicants should have their own laptop or PC)

Interview will be conducted through Zoom


Pay:
₹15, ₹20,000.00 per hour

Expected hours: 50 per week


Benefits:

• Provident Fund
• Work from home

Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location:
Remote