Customer Service Executive - Thiruvananthapuram, India - Tata SIA Airlines

Tata SIA Airlines

Verified Company

Thiruvananthapuram, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Overview

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities
Customer Service & Operations

Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
Other duties and projects which may be assigned from time to time

Skills/Attributes