Us Healthcare Ar Callers - Pune, India - Metro Servisol Pvt Ltd.

Description

Perform pre-call analysis and check status by calling the payer or using IVR or web portal services

Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference

Record after-call actions and perform post call analysis for the claim follow-up

Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments


Salary:
₹15, ₹20,000.00 per month


Benefits:

• Internet reimbursement

Schedule:

• Evening shift
• Monday to Friday
• Night shift

Supplemental pay types:

• Yearly bonus

Speak with the employer
Application Deadline: 31/12/2023

Expected Start Date: 02/11/2023