Jobs
>
Noida

    Engineer, Cloud Operations - noida, India - Landis+Gyr

    Landis+Gyr
    Default job background
    Description

    Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.
    With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

    Key Purpose of Role:

    The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support.

    Primary responsibilties include incident management that will come from monitoring the Landis+Gyr devices and networks or directly from customer inquiries.

    This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations orgnaization.

    Additionally this role performs as the communication hub for Customer Operations.

    This position includes taking calls from customers and Landis+Gyr stakeholders.

    Areas of Responsibility / Tasks:


    • Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement


    • Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications


    • Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc.


    • Works independently 90%+ of the time


    • Logs, accurately tracks and documents all incidents in call tracking database, CRM


    • Provides bypass and restoration techniques or solutions


    • Escalates incidents in accordance with the procedures


    • Act as communication nucleus for all of Customer Operations including after hours incident management responsibilities


    • Acts as technical coach and mentor for Technical Support Engineers


    • Represents Company in a positive, professional manner when working with both external and internal customers


    • Supports and adheres to Company's Code of Conduct and Ethics Policy


    • Performs other duties as assigned or required

    Professional Experience (years)

    2+ years of experience in customer service, technical support in related field, or utility industry.

    Qualifications and Additional Requirements

    • Bachelor's Degree in Engineering or equivalent.
    • Proven ability to multi-task.
    • Strong interpersonal and communication skills.
    • Ability to work independently or with a team.

    If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.


  • Anicalls (Pty) Ltd

    Cloud Operations

    2 weeks ago


    Anicalls (Pty) Ltd noida, India

    · • 5+ years of Experience as an established technology leader · • Extensive experience supporting Cloud or PaaS / SaaS production environment · • Extensive Experience with multiple Public Cloud Provider (Azure, AWS, GCP) · • Strong management skills, but also be able to dive in ...


  • Ripik Noida, India

    Overview about Ripik.AI : · is a fast-growing industrial AI SAAS start-up founded by IIT D/ BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn ...


  • Boston Scientific Corporation Gurgaon, India

    **Principal, IT, Cloud Operations**: · - Remote Eligible: Hybrid- Onsite Location(s): Gurgaon, IN**Requisition ID**:556376** · **Location : Gurgaon, India** · **Overview** · Boston Scientific is seeking an experienced IT principal level resource to fill a visible and strategic ro ...


  • Room to Read New Delhi, India Full time

    Position Overview: · We are looking for a Cloud Operations Engineer with 5-7 years of experience in cloud computing, Intune configuration and management, Azure VM management, on-prem and Azure AD management, O365 tenant and license management, and AWS hosting environment support. ...


  • Room to Read New Delhi, India

    Position Overview: · We are looking for a Cloud Operations Engineer with 5-7 years of experience in cloud computing, Intune configuration and management, Azure VM management, on-prem and Azure AD management, O365 tenant and license management, and AWS hosting environment support. ...


  • Oracle noida, India

    Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily passionate about development and support of network fabric and systems through a combination of a deep level understanding of ...


  • Oracle Delhi, India

    About the Group · At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software comp ...


  • Majesco Delhi, India

    About the Role · At Majesco, as an Associate Engineer in Cloud Operations, your primary responsibility will be managing release deployments on both customer product and non-production environments hosted in the Azure cloud. This role involves closely collaborating with product an ...


  • SS&C Intralinks new delhi, India

    JD:Bachelors or Masters degree in Computer Science or equivalent.8+ years' experience in Software Engineering, preferably in SaaS environments5+ years of Kubernetes production experienceExperience with AWS, Azure, Private Cloud and OnPrem PlatformExperience with horizontal and ve ...


  • Skillventory Gurgaon, India

    **Cloud Operation role with Leading Automobile Company**: · - From 5 to 10 year(s) of experience · - ₹ Not Disclosed by Recruiter · - Gurgaon/Gurugramor · **Roles and Responsibilities** · Cloud Operation role with Leading Automobile CompanyJob Role and Experience: · Project Role: ...

  • BirlaSoft

    Subcontractor

    3 weeks ago


    BirlaSoft Noida, India Freelance

    Country/Region: IN- Requisition ID: 7087- Work Model: · - Position Type: · - Salary Range: · - Location: INDIA - NOIDA- BIRLASOFT OFFICE**Title**:Subcontractor**: · - Description: · - **Responsibilities**: · - Gather and analyze warehouse management requirements from clients or i ...

  • UKG (Ultimate Kronos Group)

    Cloud Architect

    3 weeks ago


    UKG (Ultimate Kronos Group) Noida, India

    **Description & Qualifications**: · Description · Be a part of an innovative team at UKG to architect solutions in a complex technical landscape in the public cloud which serves as the foundation for · our enterprise SaaS offering. This is an exciting opportunity for an experienc ...

  • Willware Technologies

    Cloud Service Expert

    3 weeks ago


    Willware Technologies Noida, India

    **Company Name**:WillWare Technologies · **Employment Type**: Permanent · **Location**: Sector 81, Noida · **Work Model**: Hybrid · This position is open at the Noida office. · **Tasks**: · - Operating of Cloud Platforms (Azure, AWS) · - Diagnose & troubleshoot user-facing servic ...


  • Globalzone Noida, India

    From 2 to 4 year(s) of experience · - ₹ 5,00, ,00,000 P.A. · - Noida**Roles and Responsibilities** · - Ability to manage cloud services and possess cloud migration experience · - Deep Operating System (Windows/Linux) Architecture and administration skillset · - 24x7 Operational e ...


  • Oracle Noida, India

    **OMCS OCI Infra teams provide 24 x 7 support **for Oracle Cloud Servers, Storage, Infrastructure, interoperability, and Operating Systems support for Oracle's Gen2 Cloud and its customers across all OCI regions. This team is committed to providing best Cloud Technology support a ...


  • HyreFox Consultants Delhi, India Full time

    Must have-Candidates should have experience in design and implementation and handling architecture and should not be only from ticketing background-Should know Python or Powershell (must have). Candidates with only Bash scripting will not work-Should have experience in CI/CD pipe ...

  • NTT DATA

    Cloud Administrator

    3 weeks ago


    NTT DATA Noida, Uttar Pradesh, India

    **Req ID**: 269113 · We are currently seeking a Cloud Administrator - T2 to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). · - Possess proficient knowledge and hands-on experience in Cloud administration, encompassing maintenance and troubleshooting. · - Demonstrate g ...

  • NTT DATA

    Wintel + Aws Support

    3 weeks ago


    NTT DATA Noida, Uttar Pradesh, India

    **Req ID**: 269106 · We are currently seeking a Wintel + AWS Support -T2 to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). · - Solid understanding of cloud computing, networking, and storage principles with focus on AWS Cloud Platform. Multi-cloud experience in Azure ...


  • TMF Group Noida, India

    **Job no**: 564298 · **Work type**: Full time · **Location**: Gurgaon, India, Noida, India, India · **Categories**: Information Technology · **Office Location**: Noida · **About TMF Group** · TMF Group helps its clients operate internationally and 'belong' wherever they are in th ...

  • GlobalLogic

    Application Architect

    3 weeks ago


    GlobalLogic Noida, India

    Job: · - IRC Location: · - India - Noida- Designation: · - Solution Architect- Experience: · years- Function: · - Technology- Skills: · - AWS, Azure, cloud, DevOps**Description**: · As the Cloud FinOps Architect is a highly technical and strategic role. You will be responsible fo ...