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    Senior Cloud Operation Engineer - Delhi, India - Oracle

    Oracle
    Oracle Delhi, India

    3 weeks ago

    oracle background
    Description
    About the Group

    At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors.

    We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

    Compute is one of the core organisations within OCI. We are responsible for providing Compute power . VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI's hardware lifecycle activities
    Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services.

    Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service.

    Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers.

    Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.

    Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles.

    Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).

    Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
    Responsible for the operation of production environments, including systems, supporting critical business operations.

    Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.

    This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

    Responsibilities
    Install, monitor, maintain, support, and optimise all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status.

    Responsible for Oracle production environments; assist with server operating system, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.

    Provide on-call support, on a rotating basis.
    We are looking for Cloud Operations Engineers to manage our cloud services


    Responsibilities include:
    Incident Management
    Support and troubleshooting of Staging/Production environments
    Response and Resolve incidents as per SLA's
    Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)
    Maintain Service High Availability
    Release Management
    Test and Deploy solutions and automate to replace manual processes
    Build and maintain deployment tools/procedures
    Zero downtime deployments and a high availability mindset
    Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.
    Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.
    Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA
    Ensure production security posture
    Ensure monitoring is robust and effective
    Change Management
    Perform Root Cause Analysis

    Required Skills:
    6+ years overall experience in IT industry
    Minimum 4 years of experience as a Sys Admin/Support
    Strong systems architecture skills
    Strong Linux administration (Understanding of different Hardware family)
    Virtualisation Technologies
    Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have)
    Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).
    Experience with maintaining high scale deployments, managing high throughput and IO intensive services.
    Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory
    Continuous Integration development/deployment, . Docker, Kubernetes
    Understanding of Networking, Cloud Computing, Load Balancers
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