Front Desk Executive - Delhi, Delhi, India - Balaji Dental Centre

Balaji Dental Centre

Verified Company

Delhi, Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Overview:

At Balaji Dental Centre, as a Front Desk Executive at our thriving dental practice, you'll be the first point of contact for our patients and visitors, playing a pivotal role in creating a positive and welcoming experience.

Your exceptional customer service skills, organizational prowess, and friendly demeanor will contribute to the smooth operations of our practice.

Responsibilities:

Patient Reception:

Greet patients and visitors warmly and ensure a friendly and professional front desk experience.
Assist with patient checkins, registrations, and provide necessary forms and paperwork.

Appointment Scheduling:

Efficiently manage appointment scheduling and coordination, ensuring optimal utilization of dentist's time.
Handle appointment confirmations and reminders to reduce noshows.

Patient Communication:

Respond to patient inquiries, both in person and over the phone, providing accurate information about our services, procedures, and appointments.
Address patient questions regarding insurance coverage, payment options, and treatment plans.

Administrative Support:

Perform administrative tasks such as data entry, maintaining patient records, and organizing paperwork.
Assist with billing, insurance claims, and coordinating payments.

Maintaining Reception Area:

Keep the reception area tidy and wellorganized to create a positive first impression.
Ensure magazines, brochures, and relevant information are readily available for patients.

Team Collaboration:

Coordinate with dental assistants, hygienists, and dentists to ensure a smooth patient flow and effective communication.
Contribute to a collaborative team environment that focuses on patient care and satisfaction.

Patient Care and Comfort:

Provide support to patients by addressing their needs, ensuring they are comfortable while waiting, and offering assistance when required.

Adherence to Protocols:

Follow established protocols for patient privacy, health, and safety (HIPAA compliance).
Maintain infection control procedures and contribute to a clean and hygienic environment.

Office Organization and Supplies:

Maintain a clean and organized office environment that promotes efficiency and professionalism.
Manage office supplies, equipment maintenance, and inventory control.

Qualifications:

High school diploma or equivalent. Associate's degree or certification in relevant fields is a plus.
Prior experience in customer service, reception, or a healthcare setting is preferred.
Strong interpersonal skills and a friendly demeanor.
Excellent communication skills, both verbal and written.
Organizational abilities with attention to detail.
Proficiency in using computer software and office equipment.
Empathy, patience, and a customercentric approach.
Ability to handle multiple tasks and work in a fastpaced environment.
Familiarity with dental terminology and procedures is advantageous.

Join our team as a Front Desk Executive, where your warm personality and effective organizational skills will contribute to a positive patient experience and the success of our dental practice.

Pay:
₹15, ₹25,000.00 per month

Experience:

- total work: 1 year (required)

Work Location:
In person