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    Senior Manager - Chennai, India - timesjobs

    timesjobs
    timesjobs Chennai, India

    1 week ago

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    Full time
    Description
    Senior Manager - Operations Chennai

    ITES/BPO

    Exp: - 8 Years

    Openings: 2

    Posted on Oct


    Qualification:
    ... Any Graduate
    Proficient with Excel and Power Point Soft Skills
    Ready to travel extensively to other locations for business requirement.
    Very strong Operational skills for managing a team of 150 plus.
    Willingness to learn & contribute, Positive Attitude, Effective team management skill


    Job Description:
    Responsible for the day-to-day function of the customer service process in Inbound and Outbound process

    Sound understanding of Operations & Delivery, coming with a strong background in managing contact centre Operations and proven delivery experience.

    Good experience in client management & passionate about customer experience
    Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment
    Monitor call centre operations and ensure high quality of services.
    Generating innovative ideas that are cost-effective ensuring profitability to the company.
    Maintain knowledge on various best industry practices and develop associated strategies.

    Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.

    Adhering client requirements, manage Client relationship independently, work with the client organization well to ensure target scores are met in the account.

    Very strong peoples person, ability to work with the diverse set of people.
    Excellent interpersonal and communication skills
    Manage Attrition in the account, drive retention initiatives on the floor to manage tenured and experienced employees
    Co-ordinating with software development team for improvisation of CRR.
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